Privacy Policy

Monarc Building Co (“we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry or work with us on a renovation project. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. What personal information we collect

We only collect the personal information we need to respond to your enquiry and deliver your project. This may include:

• your name, phone number and email address;
• your property address or suburb;
• details about your project, such as the type of renovation, your budget range, timing and any description, plans or photos you choose to share;
• records of our communications with you, including emails, messages and notes from phone calls and site visits; and
• payment and invoicing details if you engage us for a project.

We do not ask for sensitive information, such as health or financial account details, through our website.

2. How we collect personal information

We collect personal information directly from you when you:

• submit a quote request or contact form on our website;
• call, email or message us, including through social media;
• meet with us for a consultation or site visit; or
• engage us to carry out work on your property.

We may also collect limited technical information automatically when you browse our website, as described in the cookies section below.

3. How we use your personal information

We use your personal information to:

• respond to your enquiry and provide a quote;
• arrange consultations, site visits and project schedules;
• plan, manage and complete your renovation, including coordinating trades, suppliers, permits and approvals;
• communicate with you throughout your project;
• issue invoices and manage payments;
• meet our legal, insurance and regulatory obligations; and
• improve our website, services and marketing.

We will not use your information for unrelated purposes without your consent, and we will never sell your personal information.

4. Who we share your information with

To deliver your project, we may need to share relevant details with trusted third parties, such as:

• trades, contractors and suppliers working on your renovation;
• designers, engineers, surveyors and building surveyors;
• councils and other authorities when permits or approvals are required;
• our insurers, accountants and professional advisers; and
• service providers that help us run our business, such as website hosting, email and form providers.

We only share the information each party needs to do its job. We may also disclose information where we are required or authorised to do so by law.

5. Cookies, analytics and advertising

Our website may use cookies and similar technologies to help it work properly, understand how visitors use the site and measure the performance of our advertising. This may include tools provided by Google and Meta. The information collected is generally aggregated and does not identify you personally.

Our website also includes content from third parties, such as Google Maps, Google reviews and Instagram. These services may set their own cookies and collect information in line with their own privacy policies.

You can control or disable cookies through your browser settings. Some parts of the website may not work as intended if cookies are disabled.

6. How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information may be stored electronically with reputable service providers, some of which may store data outside Australia. Where this happens, we take reasonable steps to make sure your information is handled in a way that is consistent with Australian privacy law.

We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law, such as building and tax record-keeping requirements. When it is no longer needed, we take reasonable steps to destroy or de-identify it.

7. Marketing

From time to time, we may contact you with information about our services or share project updates. You can opt out of marketing communications at any time by letting us know or by using the unsubscribe option in any email we send.

8. Accessing and correcting your information

You can ask to access the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date or incomplete. Please contact us using the details below. We will respond within a reasonable time, and we may need to confirm your identity before releasing any information.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. We will acknowledge your complaint and aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our business, services or the law. The latest version will always be available on this page, along with the date it was last updated.

11. Contact us

If you have any questions about this privacy policy or how we handle your personal information, please get in touch:

Monarc Building Co
Rowville, VIC 3178
Phone: 0449 802 353
Email: info@monarcbuildingco.com.au